Refunds and returns policy Policies vary based on whether you have purchased a physical product or not.
If you’re unhappy with your purchase, please let us know by emailing admin@horizoninsects.co.uk
Returns – Returning an Item
If you’re unhappy with your purchase, please let us know by emailing sales@horizoninsects.co.uk
Return policy will vary depending on the type of item purchased:
Dried edible insects – Due to food safety regulations, refunds, replacements, or exchanges are strictly limited to items that arrive damaged, spoiled, or otherwise faulty, and must be reported with photographic proof within 7 days of delivery so we can provide a prepaid shipping label for its return.
For digital product, gift vouchers, cookery classes, off-site events and team building, please refer to our dedicated refunds and returns policy.