Refunds and returns policy Policies vary based on whether you have purchased a physical product or not.
If you’re unhappy with your purchase, please let us know by emailing admin@horizoninsects.co.uk
Returns – Returning an Item
If you’re unhappy with your purchase, please let us know by emailing sales@horizoninsects.co.uk
Return policy will vary depending on the type of item purchased:
Dried edible insects – We accept returns and exchanges within 7 days of purchase. Items should be returned in their original unopened packaging, in a re-saleable condition, undamaged and unused, and only then will we refund or exchange. Payment of return cost is the customer’s responsibility. Please use a tracked method of delivery or obtain a proof of delivery. We will not accept any liability for items that are lost or damaged in transit to us.
For digital product, gift vouchers, cookery classes, off-site events and team building, please refer to our dedicated refunds and returns policy.