Refunds and Returns Policy

1. Physical Products & Dried Edible Insects

  • Defective & Damaged Items Only: Due to food safety and hygiene regulations, we do not accept returns or offer refunds for change of mind. Refunds, replacements, or exchanges are accepted strictly for products that arrive damaged, defective, spoiled, or incorrect.
  • Reporting Window: Any defect or damage must be reported to us within 7 days of delivery.
  • Return Process & Shipping Fees: To request a return or replacement, please contact us with photographic proof of the issue. Once approved, we will provide a prepaid shipping label so you can return the item at no cost to you.

2. Digital Products & Gift Vouchers

  • All sales of gift vouchers and digital products are final and non-refundable.

3. Cookery Classes, Events & Team Building

  • Cancellations: A minimum of 7 days’ notice prior to the event date is required for a refund. Cancellations made with less than 7 days’ notice are non-refundable.
  • Deposits: Deposits paid for off-site events and private bookings are strictly non-refundable.

4. Contact Us

If you have any questions or need to submit a return request for a defective product, please Contact Us.

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