Introduction
Please review these Terms & Conditions in full before you use this website known as horizoninsects.co.uk . References to “we”, “us” and “our” shall be deemed to be references to Horizon Insects. References to “you” or “your” refer to the individual placing an order through our site. By continuing to browse or use our website, you acknowledge and accept these Terms & Conditions.
Trademarks
This website and all of its content are protected by copyright, and certain materials displayed are registered trademarks. You may print or download items from the site only with our prior written approval and provided that no content is altered or reproduced without permission.
Description of products
We aim to present all products on our website as accurately as possible. At our discretion, and without liability, we may remove products from sale or make adjustments to them when we believe such changes will be beneficial.
Use of website
You may use this site for personal purposes in line with these Terms & Conditions. All products listed are intended for purchase by individuals aged 18 or over acting as consumers, and resale is prohibited unless agreed upon beforehand.
Online presence
We recognise the importance of maintaining continuous access to our website and take reasonable steps to reduce downtime. When necessary, updates or maintenance are scheduled at times intended to cause minimal disruption to your shopping experience.
Visitor provided material
Except for personal information, any content you upload or send to the website will be considered non-confidential and non-proprietary. We may copy, share, publish, or use such material as we see fit. You must not submit content for which you lack appropriate permissions, that is unlawful, offensive, defamatory, obscene, discriminatory, harmful, or that breaches privacy or confidentiality. You also must not upload content that contains viruses, malware, corrupted files, or any other harmful data. We will cooperate fully with law enforcement or court orders requiring disclosure of the identity of anyone posting prohibited material.
Circumstances beyond our control
Occasional delays, losses, or damage to orders may occur due to situations outside our control. Although we will make every effort to resolve such issues, they do not constitute a breach of our contract with you.
External websites
For your convenience our website provides external links. We make no representation as to their content, accuracy or legality and your use of them is at your own risk. You may link to our website providing you agree to indemnify us against any loss or damages you may suffer and obtain our prior written consent.
Disclaimer and Exclusion of Liability
Whilst we take all reasonable steps to ensure information on our website is up to date and accurate, all material is provided without warranty or guarantee and is used at your own discretion. We do not accept liability for loss or damage suffered as a result of using our website and we will not be held liable for any harm resulting from improper use of our products. Importing our products into your country is at your own risk and we are unable to process refunds should your order be withheld by any legal entity upon importation. We reserve the right to amend our Terms & Conditions and those in use at the time your order is placed will apply.
Governing Law
Our terms of use are governed by English law. Any dispute arising in connection with our terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales. This website and our Terms and Conditions have been designed for use within the United Kingdom, under UK law.
Privacy policy
Information We Collect
We may collect the following types of information when you visit or use our website:
- Personal details such as your name, address, email address, and phone number when you place an order or create an account.
- Payment information, processed securely through trusted third-party payment providers.
- Technical data, including your IP address, browser type, device information, and browsing behaviour, gathered through cookies and similar tools.
- Order history and preferences, enabling us to fulfil your purchases and enhance your shopping experience.
How We Use Your Information
Your information may be used for the following purposes:
- To process and deliver your orders.
- To communicate with you regarding your order, account, or customer support enquiries.
- To send promotional or informational emails
- Sharing Your Information
- We do not sell or trade your personal data. We may share your information only with:
- Service providers, such as payment processors or delivery partners, who require the information to fulfil your order.
- Legal or regulatory authorities, if required by law or to protect our rights and those of our customers.
All third parties handling your data are required to respect your privacy and process your information in accordance with applicable data-protection laws.
Data Security
We take reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. While no online system can guarantee complete security, we strive to keep your information safe at all times.
Your Rights
In accordance with UK data-protection laws, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal information where legally permissible.
- Withdraw consent for marketing communications at any time.
- Request limitations on how your data is processed or shared.
If you wish to exercise any of these rights, please contact us using the details provided on our website.
Retention of Information
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and continued use of our website indicates your acceptance of the updated policy.